Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing—for your customers and for your company. Salesforce Service Cloud For Dummies is one the first books to focus specifically on Salesforce Service Cloud software. With it, you'll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you're a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines.
This book serve as an instructional guide for employees or other business users using Salesforce Service Cloud regularly; IT or Support managers of a company that has just purchased Service Cloud; and Salesforce.com consultants.
Salesforce.com Service Cloud is estimated to have nearly 680,000 subscribers and accounted for 27% of the company's quarterly revenue in Q1 of 2014. Salesforce.com is predicting a 40% annual growth rate for the Service Cloud product, which is a faster growth rate than the flagship Sales Cloud product.
Jon Paz has worked with enterprise clients to deliver world-class solutions to perplexing business challenges. After working with various clients and industries to implement Service Cloud, Jon has witnessed the transformative value of the product and evangelizes the need for it across verticals.
TJ Kelley is a current salesforce.com partner and certified Service Cloud consultant. He has worked with Fortune 500 clients to analyze and solve their individual business challenges leveraging the force.com platform.