ITIL Foundation Exam Study Guide

Author : Liz Gallacher, Helen Morris
Price INR : ₹.649.00
ISBN 13 : 9788126539659
ISBN 10 : 8126539658
Pages : 408
Type : P

ITIL Foundation Exam Study Guide


Written by accredited ITIL trainer and Certified ITIL Expert Liz Gallacher, the ITIL Foundation Exam Study Guide is your complete guide to passing the ITIL Foundation Exam. Organized around the ITIL Foundation syllabus, and based on the Author's vast experience in teaching ITIL students, this guide includes everything readers need for success.

Service Management as a Practice

Understanding Service Strategy

Service Strategy Processes

Understanding Service Design

Service Level Management: Aligning IT with Business Requirements

The Other Service Design Processes

Service Design Roles

Understanding Service Transition and the Change Management Processes

Service Transition Processes

Delivering the Service: The Service Operation Lifecycle Stage

The Major Service Operation Processes

The Other Service Operation Processes

Understanding Continual Service Improvement


Exam Essentials

Review Questions

Appendix A Answers to Review Questions

Appendix B Sample Foundation Examinations

Appendix C About the Additional Study Tools



This title appeals to readers who prefer self-study over the more expensive training courses. A typical reader has previous experience in an IT department, or is an IT student at University.

Liz Gallacher (Milton Keynes, UK) has been fully conversant with the ITIL framework for many years, and has implemented improvement programs based on most aspects of it on several occasions. Liz achieved distinction in the ITIL Manager certificate in April 2002 (top 6%), and now holds ITIL Expert certification, including all of the Capability stream and most of the Lifecycle stream qualifications. She is a member of the ISEB managers Certificate Examiners panel.