Six Sigma for Dummies enables readers to understand this popular management system and apply it to their small and medium-sized businesses to improve quality and reduce costs.
Part I: Six Sigma Basics.
Chapter 1: Defining Six Sigma.
Chapter 2: Examining the Principles and Language of Six Sigma.
Chapter 3: Pinpointing the Essentials of Six Sigma.
Part II: Understanding and Enacting the Breakthrough Strategy (DMAIC).
Chapter 4: Finding the Pain - Defining Projects.
Chapter 5: Measuring the Gaps.
Chapter 6: Measuring Capability.
Chapter 7: Separating the Wheat from the Chaff.
Chapter 8: Quantifying the Critical Few.
Chapter 9: Achieving the Objective.
Chapter 10: Locking in the Gains.
Part III: The Six Sigma Tool and Technology Landscape.
Chapter 11: Identifying Six Sigma Practitioner Tools.
Chapter 12: Mastering Six Sigma Manager Tools.
Part IV: The Part of Tens.
Chapter 13: Ten Best Practices of Six Sigma.
Chapter 14: Ten Pitfalls to Avoid.
Chapter 15: Ten Places to Go for Help.
The primary audience will be small business owners and business managers who are looking to gain basic information about the Six Sigma process in order to implement the Six Sigma program in their organizations.
The secondary audience consists of business students, and employees who need to learn Six Sigma in order to be successful in their current or future business organizations. Hundreds of thousands of individuals work in major corporations, in which Six Sigma is the defining business management tool.
Craig Gygi is vice president and Bruce Williams is chairman and chief executive of Savvi Sigma, a business solutions company specializing in the delivery of management systems for improving business performance. Craig has also served as a principal member of the Six Sigma Academy's Technical Advisory Board and assisted in the development of six sigma advances in theory and application.
As principal of DeCarlo Communications, Neil DeCarlo provided publishing expertise to a variety of organizations and consultancies, including GE Capital. He has published more than 100 articles and five books. Bruce Williams co-founded the Six Sigma Management Institute (SSMI) and was the executive liaison between SSMI and the University of Phoenix Online during the R&D initiative that migrated six sigma training content into an asynchronous online learning system.