Total Quality Management

Author : Dr. Gunmala Suri, Dr. Puja Chhabra Sharma
Price INR : ₹.399.00
ISBN 13 : 9789350043172
ISBN 10 : 9350043173
Pages : 424
Type : P

Total Quality Management


This book embodies techniques for success such as Kanban, Just in Time ( JIT) Kaizen, Six Sigma, BPR, QFD (Quality Function Deployment), TPM, quality control statistical Process Control and tools for Problem Solving.

CHAPTER 1: Introduction to TQM

CHAPTER 2: TQM - A Roadmap to Excellence

CHAPTER 3: Quality Gurus

CHAPTER 4: Cost of Quality

CHAPTER 5: Quality Leadership

CHAPTER 6: TQM Implementation

CHAPTER 7: Creating Quality Culture

CHAPTER 8: Customer Focus & Customer Satisfaction

CHAPTER 9: TQM & Quality Improvement

CHAPTER 10: Quality Control and Problem Solving: Tools & Techniques

CHAPTER 11: Business Process Re-engineering (BPR)

CHAPTER 12: Six Sigma (6 ó)

CHAPTER 13: Quality Function Deployment (QFD)

CHAPTER 14: Value Engineering and Value Analysis

CHAPTER 15: Total Productive Maintenance

CHAPTER 16: Quality Management Systems

CHAPTER 17: Quality System Audit

CHAPTER 18: Environment Management System and Total Quality Control

CHAPTER 19: Human Resource Development & Quality Circles

CHAPTER 20: Quality Awards

CHAPTER 21: TQM Case Studies in Indian Industries


This book targets the syllabi requirements of the students of Total Quality Management paper of various Indian Universities/ Institutes. Also, several universities in India have prescribed TQM as the core subject for their MBA & BE, degrees.

Dr. Gunmala Suri is presently working at University Business School, Panjab University, Chandigarh. Dr. Suri has been teaching Quantitative Methods, IT & Operations Management to students of MBA & M.Com classes, for the last 16 years. Her research interests are Quality Management, IPR, and Knowledge Management. She has more than 50 research papers published in national and international journals of repute and has attended several Conferences in India & abroad and her work acquired best paper award also.


Dr. Puja Chhabra Sharma is presently working at the Ansal University, Gurgaon.