Clash of the Generations: Managing the New Workplace Reality

In stock
Author : Valerie M. Grubb
ISBN 13 : 9788126566945
Pages : 208
Type : Hardbound
Remarks :

Exclusively distributed by Pan Macmillan


Clash of the Generations explores this new and increasingly common workplace phenomenon, and provides strategies to help managers navigate this ever more complex maze. Traditionally, older workers would retire and make room for the next generation; instead, Baby Boomers are now prolonging their time in the workplace, yet the successive generations are still coming in. Senior leaders are now left to manage a blended workplace comprised of up to four generations—each with their own ideas of work ethic, work/life balance, long-term career goals, and much more. Management is challenging at the best of times, but the new prevalence of generation gaps—sometimes even layered—add an entirely new dimension to an already complex responsibility.

Preface

Acknowledgments

 

Chapter 1 The New Workplace Reality

  • The Changing Nature of Leadership
  • The Changing Role of the Manager
  • The Changing Role of HR
  • The Changing Role of the Employee
  • Building on These Changes

 

Chapter 2 Defining the Generations

  • What the Experts Say
  • The Big Three--and a Newcomer
  • Generational Characteristics
  • The More Things Change

 

Chapter 3 Fostering a Culture of Inclusion

  • The Business Case for Diversity
  • The Role of Company Culture
  • Overcoming a Negative Culture
  • Creating an Age-Diverse Culture

 

Chapter 4 Setting the Stage for Great Performance

  • Goal Setting
  • Evaluating Employee Performance
  • You Get What You Reward
  • Senior Leadership versus Peer-to-Peer Recognition
  • The Basics of Recognition
  • Intrinsic Motivators
  • Career and Development Recognition

 

Chapter 5 Being an Inclusive Manager

  • The Benefits of Inclusion
  • Breaking Bad Habits
  • False Thinking of New Managers
  • Lead by Example
  • Don't Emulate Bad Managers
  • Promoting Respect
  • Innovation at Both Ends of the Spectrum
  • Managing Workers Older Than You
  • The Consequences of Not Being Inclusive

 

Chapter 6 Promoting Growth Opportunities

  • The Power of Effective Delegation
  • Empower Your Employees
  • Accommodating Different Learning Styles
  • Experiential Training
  • Establish a Mentoring Program

 

Chapter 7 Managing Differences in Work Ethic

  • Defining Work Ethic
  • The Importance of Mission to Millennials
  • Connecting Company Mission to Social Goals
  • What Managers Can Do
  • What Companies Can Do

 

Chapter 8 Managing Different Work-Life Balance Expectations

  • The Birth of Work-Life Balance
  • Work-Life Blending versus Balancing
  • Performance versus Face Time
  • Managing Flexibility
  • Managing Virtual Teams

 

Chapter 9 Managing Differences in Career Development Planning

  • Expectations of Career Development by Generation
  • Using Career Development for Succession Planning at All Levels
  • Five Easy Steps to Creating a Career Plan
  • Creating a Company-Wide Development Program Specific to Leadership
  • Creating Your Own Career Development Plan

 

Chapter 10 Generational Give and Take

  • Communication Is Key
  • The How and When of Communication
  • Appreciating the Contributions of Youth
  • Valuing the Wisdom of Age
  • Promoting Positive Interactions
  • The Challenge of the Young Leading the Wise

 

Chapter 11 You as the Motivating Force

  • Expectations of Today's Manager
  • Focusing on You
  • Finding a Mentor
  • Moving from Tactical Doer to Strategic Thinker

 

Appendix A Case Study - Chegg

  • Background
  • Benefits
  • Company Culture
  • Physical Work Environment
  • Recruiting

 

Appendix B Case Study - Consultants: Leadership Development Services, LLC and RGP

  • Interviewees
  • Leadership
  • Flexibility
  • Work Ethic and Style
  • Benefits

 

Appendix C Case Study - Electronic Arts

  • Background
  • Company Culture
  • Career Development
  • Recruiting

 

Appendix D Case Study - Hy-Ko Products

  • Background
  • Benefits and Recruitment
  • Career Development

 

Appendix E Case Study - TECT Corporation

  • Background
  • Recruitment
  • Company Culture
  • Career Development

 

Appendix F Case Study - The Andersons

  • Background
  • Company Culture
  • Physical Work Environment
  • Career Development
  • Benefits

 

Summary

About the Author

Index

Valerie Grubb is an in-demand speaker and expert on core operational HRissues within major organizations, regularly consults for mid-range companies wishingto expand and larger companies seeking efficiencies in back-office operations. She alsoprovides coaching and training for senior leaders. Prior to founding her consulting firm, Val Grubb & Associates, Ltd., she served as the vice president of strategic initiatives at NBC Universal, where she spearheaded quality initiatives in preparation for the 2008 Summer Olympics in Beijing, China. She played a seminal role in the 1999 formation of the Oxygen channel, where she served as vice president of operations overseeing all back-office functions.

 

 

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