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A Professional Guide to Room Division Operations

Manoj Kumar Yadav

ISBN: 9789389307832

520 pages

INR 595

Description

A Professional Guide to Room Division Operations is a training manual for the students and professionals in the room divisions of hospitality organizations. The book is divided into two parts – Part I is on Front Office Operations, which discusses topics like front office organization, revenue resources, guest segmentation, reservation, tariff, reception, bell centre, support centres, call operations, billing, handling special situations, guest cycles and so on.

Part A: Front Office Operations

  1. Introduction to Hotels

  2. Introduction to Room Division

  3. Front Office Organization Structure

  4. Hotel Revenue Resources and Guest Segmentation

  5. Prologue with Rooms

  6. Room Tariff

  7. Reception Section

  8. Cash Section

  9. Telephone Section

10. Reservation Section

11. Bell Desk

12. Supportive Centres

13. Mail & Message Section

14. Handling Situations

15. Registration Departments

16. Guest Cycle

 

Part B: Housekeeping Operations

17. Role of Housekeeping

18. Housekeeping Organization Structure

19. Linen and Uniform Room

20. Cleaning and Polishing

21. Guest Room Cleaning, Inspection and In-Room Services

22. Public Area Cleaning and Inspection

23. Laundry Services

24.  Fabrics and Fibres                                                                                                              

25. Interior Decoration

26. Flooring and Wall Covering

27. Pest Control and Waste Management

28. Safety and security

29. Room Selling Techniques

30. Night auditing

31. Coordination of Front Office with Other

        Index