MIS: Managing Information Systems in Business, Government and Society, 2ed


ISBN: 9788126571222

556 pages

eBook also available for institutional users 

INR 879


Information technology (IT) defines the manner in which organisations and businesses operate and compete. The role of the modern manager is to both manage IT and to harness its immense potential for innovation and growth. The purpose of this book is to understand the decisions managers have to make with regard to IT and innovating with IT. This book explains key technologies that constitute the modern IT landscape and also explores the manner in which IT shapes the world around us. The discussions, examples and cases are drawn largely from the Indian context, though their relevance and scope is universal.


Teaching with this Book

Special Features of the

Organisation of the Book

About the Author

List of Figures

List of Tables


Part I MIS And Organisations

Chapter 1 Organisations and Information Systems

1.1 Modern Organisation

1.2 Information Systems in Organisations

1.3 Brief History of Computing

1.4 The Role of the Internet

1.5 Managing in the Internet Era

1.6 Managing Information Systems in Organisations

1.7 Challenges for the Manager


Chapter 2 IT and Innovation

2.1 Innovation Theory

2.2 Innovation Impact

2.3 Types of Business Innovations with IT

2.4 Management Issues: Challenges for Managers


Chapter 3 Concepts of Management Information Systems

3.1 Data and Information

3.2 Information as a Resource

3.3 Information in Organisational Functions

3.4 Types of Information Technology

3.5 Types of Information Systems

3.6 Decision Making with MIS

3.7 Communication in Organisations


Chapter 4 IT Strategy and Digital Goods

4.1 The Competitive Environment of Business

4.2 Using IT for Competing

4.3 Information Goods

4.4 Information Systems and Competitive Strategy


Chapter 5 Electronic Commerce, Electronic Business, Electronic Governance

5.1 E-Commerce Technology

5.2 HTML and Email

5.3 Doing Business over the Internet

5.4 E-Business

5.5 E-Governance


Chapter 6 Managing Information Systems

6.1 Challenges of Managing the IT Function

6.2 Vendor Management

6.3 The Role of the CIO

6.4 IT Governance


Chapter 7 Ethical and Social Issues

7.1 Ethical Issues

7.2 Social Issues

7.3 Dark Side of IT


Chapter 8 Managing Green IT and Smart Cities

8.1 Introduction: The Green Imperative

8.2 Greenhouse Gases and Global Warming

8.3 Carbon Footprint

8.4 What is Green IT?

8.5 Green Practices in Hardware Design and Manufacture

8.6 Green Practices in Software Design

8.7 Green Practices in IT Use

8.8 IT for Green Practices

8.9 Monitoring Value Chain Activities

8.10 Smart Cities

8.11 Management Issues: Challenges for Managers


Part II Fundamentals Of IT

Chapter 9 Information Technology Infrastructure and Choices

9.1 What is the IT Infrastructure?

9.2 IT Infrastructure Decisions

9.3 Infrastructure Components

9.4 Networks

9.5 Solutions


Chapter 10 Cloud Computing and Internet-of-Things

10.1 Cloud Computing

10.2 Internet-of-Things

10.3 Challenges of Cloud Computing and IoT


Chapter 11 Networking and Telecommunication

11.1 Life of a Packet

11.2 Structure of the Network

11.3 Network Services and Layers


Chapter 12 Information Systems Security and Control

12.1 Threats to the Organisation

12.2 Technologies for Handling Security

12.3 Managing Security


Chapter 13 Information Systems Development and Project Management

13.1 Analysis of Business Processes

13.2 Life Cycle Models

13.3 Software Project Management


Chapter 14 Managing Data Resources

14.1 The Need for Data Management

14.2 Challenge of Data Management

14.3 Database Concepts

14.4 Database Design

14.5 Data Warehouses

14.6 Big Data


Chapter 15 Business Process Integration and Enterprise Systems

15.1 Business Process Integration

15.2 Motivation for Enterprise Systems

15.3 Enterprise Resource Planning Systems

15.4 Supply Chain Management Systems

15.5 Customer Relationship Management Systems

15.6 Challenges of Enterprise Systems Implementations

15.7 International Information Systems


Chapter 16 Decision Support Systems

16.1 Decision Support Systems

16.2 Components of a DSS

16.3 Analytics and Business Intelligence

16.4 Knowledge Management


Chapter 17 Artificial Intelligence

17.1 Introduction and History of AI

17.2 The Turing Test

17.3 Representation and Search

17.4 Machine Learning

17.5 Implications for Managers


Part III Social Aspects Of IS

Chapter 18 ICT for Development and E-Governance

18.1 ICT for Development

18.2 Types of ICT Interventions

18.3 Examples of ICT for Development Projects

18.4 E-Governance Concepts

18.5 E-Government

18.6 E-Participation


Chapter 19 The Society of the Internet

19.1 Social Dynamics of the Internet

19.2 Services of the Internet

19.3 Technology of the Internet

19.4 Social Issues

19.5 Social Networks in the Enterprise


Chapter 20 Open Source Software

20.1 The Concept of Open Source Software

20.2 Open Source Licences

20.3 Open Source in Business and Government

20.4 Open Data Standards and the Open Community


Chapter Glossary

Review Questions

Research Questions

Further Reading


Appendix A

Appendix B




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