Soft Skills: An Integrated Approach to Maximise Personality

Gajendra Singh Chauhan

ISBN: 9788126556397

268 pages

INR 489

Description

The book features a practical and time-tested learning program on soft skills that prepares job aspirants to build employment skills quickly. The book is designed with a clear objective to identify the need of the present generation and empower them with the right set of skills to make them employable. With the bunch of soft skills, the book chips in to fill the void between the university curriculum and current industrial needs. The book gives them an inner edge and effectiveness to work with people and excel at workplace.

 

Preface

Acknowledgement

Authors’ Profiles

 

Chapter 1 Soft Skills vs Hard Skills: An Introduction

  • Introduction
  • Skills to Master
  • Academia – Industry Connect
  • Softening of the Hard Skills
  • Interdisciplinary Relevance
  • Global Perspectives on Soft Skills
  • National Initiatives and Priority
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Caselet 1: Management of Teachers

 

Section 1 Social Skills

 

Chapter 2 Personality Development

  • Knowing Yourself
  • Positive Thinking
  • Johari’s Window
  • Communication Skills
  • Non-verbal Communication
  • Physical Fitness
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Caselet 1: Harsha Real Estates

 

Chapter 3 Emotional Intelligence

  • Meaning and Definition
  • Need for Emotional Intelligence
  • Intelligence Quotient versus Emotional Intelligence Quotient
  • Components of Emotional Intelligence
  • Competencies of Emotional Intelligence
  • Skills to Develop Emotional Intelligence
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Caselet 1: Shipra Technologies

 

Chapter 4 Etiquette and Mannerism

  • Introduction
  • Professional Etiquette
  • Technology Etiquette
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Caselet 1: TSMPL Steel
  • Caselet 2: IBM India Pvt. Limited

 

Section 2 Academic Skills

 

Chapter 5 Communication Today

  • Introduction
  • Significance of Communication
  • GSC’s 3M Model of Communication: A Simple Approach
  • Vitality of the Communication Process
  • Virtues of Listening
  • Fundamentals of Good Listening
  • Nature of Non-Verbal Communication
  • Need for Intercultural Communication
  • Communication in a Digital World
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Caselet 1: Communication Skills for Life

 

Chapter 6 Employment Communication: Resume and Job Application

  • Introduction
  • What is a Resume?
  • What is a Curriculum Vitae?
  • What is a Scannable Resume?
  • How to Develop an Impressive Resume
  • Different Formats of Resume
  • Job Application or Cover Letter
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Caselet 1: Placement Puzzle

 

Chapter 7 Professional Presentation

  • Nature of Oral Presentation
  • Planning a Presentation
  • Preparing the Presentation
  • Delivering the Presentation
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Caselet 1: Crusader of Women Empowerment

 

Chapter 8 Job Interviews

  • Introduction
  • Importance of Resume
  • Definition of Interview
  • Background Information
  • Types of Interviews
  • Preparatory Steps for Job Interviews
  • Interview Skill Tips
  • Changes in the Interview Process
  • Frequently Asked Questions During Interviews
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Books
  • Movies to Watch
  • Caselet 1: Interview Plan

 

Chapter 9 Group Discussion

  • Introduction
  • Ambience / Seating Arrangement for Group Discussion
  • Importance of Group Discussions
  • Difference between Group Discussion, Panel Discussion and Debate
  • Traits Evaluated in Group Discussions
  • Types of Group Discussions
  • Topic-based Group Discussion
  • Case-based Group Discussion
  • Tips for Successful Participation in Group Discussion
  • Individual Traits
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Caselet 1: Group Discussion
  • Caselet 2: Group Discussion

 

Section 3 Professional Skills (Career Planning)

 

Chapter 10 Creativity at Workplace

  • Introduction
  • Current Workplaces
  • Creativity
  • Motivation
  • Nurturing Hobbies at Work
  • The Six Thinking Hat Method
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Books to Read
  • Movies to Watch
  • Caselet 1: Development of Accompli – by Motorola

 

Chapter 11 Ethical Values

  • Introduction
  • Ethics and Society
  • Theories of Ethics
  • Correlation between Values and Behaviour
  • How to Nurture Ethics
  • Importance of Work Ethics
  • Problems in the Absence of Work Ethics
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Caselet 1: Alpha Chocolate Pvt. Ltd.
  • Caselet 2: Satyam Computer Services Limited

 

Chapter 12 Capacity Building: Learn, Unlearn and Relearn

  • Introduction
  • Need and Importance of Capacity Building
  • Elements of Capacity Building
  • Zones of Learning
  • Ideas for Learning
  • Strategies for Capacity Building
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Caselet 1: Intel India Capacity Building

 

Chapter 13 Leadership and Team Building

  • Introduction
  • Leader and Leadership
  • Leadership Traits
  • Culture and Leadership
  • Leadership Styles
  • Leadership Trends
  • Team Building
  • Types of Teams
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Films to Watch
  • Must Read
  • Caselet 1: Maithri Industries CEO: Making of a Good Leader
  • Caselet 2: Coping with the HudHud Crisis: Making of a Good Leader

 

Chapter 14 Decision Making and Negotiation

  • Introduction
  • What is Decision Making?
  • Steps for Decision Making
  • Decision Making Techniques
  • Negotiation Fundamentals
  • Negotiation Styles
  • Major Negotiation Concepts
  • Summary
  • Chapter Review
  • Direct Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Caselet 1: Negotiating During Interview
  • Caselet 2: Decision Making at Swift Technologies

 

Chapter 15 Stress and Time Management

  • Introduction
  • Stress in Today’s Time
  • Ways to Cope with Stress
  • Steps to be Taken in the Organisations
  • Summary
  • Chapter Review
  • Short Questions
  • Analytical Questions
  • Resources for Further Reflections
  • Caselet 1: The Stressed CGM of Maruti Udyog
  • Caselet 2: ‘Idle’ Operations Manager of a Steel Plant, Dinesh

 

Bibliography

Index