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The Complete Social Media Community Manager's Guide

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• Introduction

• Chapter 1 The Social Media Community Manager's Role

• Chapter 2 Timeless Tenets of Non-Gratuitous Social Behavior

• Chapter 3 Hit the Ground Running!

• Chapter 4 Content, Reputation and Hardcore Listening Hacks

• Chapter 5 Finding Themed Conversations: The Superior CM's Edge

• Chapter 6 Dominate with Paid Organic Amplification

• Chapter 7 Community Crisis Management

• Chapter 8 Measuring Success! State-of-the-Art Social Metrics

• Appendix A Social Media Community Manager Job Description

• Appendix B The Big List of Community Management Tools and Analytics

• Appendix C 72 Must-Follow Online Marketing Geniuses

• Index


Marty Weintraub is CEO of AimClear and author of Killer Facebook Ads.

Lauren Litwinka is a community manager at AimClear and has hands-on experience with brands across a variety of verticals, from to beauty product retailers to automotive companies



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