Housekeeping Management in Hotel and Service Industry

Dr. Pralay Ganguly

ISBN: 9789388425957

384 pages

INR 525

Description

The present text is a comprehensive textbook for various stakeholders engaged with hospitality industry especially rooms division. This book has a wide coverage of various courses of hospitality operations and management, namely, foundation course or short-term course in housekeeping, accommodation operations, advance course in rooms division, accommodation management with modern trends and provides up-to-date information about the accommodation sector. The book is divided into 19 chapters beginning with introduction to hotel, hospitality and housekeeping, spread in several chapters highlighting operational perspectives of rooms division and finally some chapters on accommodation management.

  1. Introduction to Hospitality, Hotel and Housekeeping
  2. Organization of Hotel & Housekeeping, Duties & Responsibilities
  3. Cleaning Organization
  4. Housekeeping Procedures and Routine Work
  5. Housekeeping Responsibility Area and Care-Composition of Different Surfaces
  6. Linen, Uniform & Tailor Room
  7. Laundry Operation and Stain Removal
  8. Interior Decoration
  9. Textiles
  10. Floor and Wall Covering
  11. Windows, Soft Furnishings and Guest Room Accessories
  12. Housekeeping Budget and Control
  13. Purchasing System
  14. Planning of a Guest Room
  15. Environmental Practices in Housekeeping
  16. Managing Housekeeping Personnel
  17. New Trends in Housekeeping
  18. New Property Operations
  19. Flower Arrangement

References

Glossary

Question Bank (Multiple/Objective Type)

Index