eBook - Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry

  • ISBN: 9789377063184
  • 240 pages

Available Exclusively as an eBook | Part of the AI Collection | Only for Institutional Purchase | Publication Year: 2025

Description

Agentforce explores the third wave of AI integration in the workforce through AI agents. It reveals how companies can build virtual workforces using Salesforce's platform, addressing challenges like hallucinations and bias. The book covers AI agent technology, implementation steps, successful case studies, and AI's impact on jobs, serving as a guide for business leaders.

About the Author

Martin Kihn is an AI strategist at Salesforce and a former Gartner VP.

Table of Contents

Foreword

The Five Attributes of an AI Agent

Agentforce Kickoff

Concepts and Working of Agentforce

Applications of AI Agents

Platform and Technologies Supporting Agents

Components and Layers of Agentforce

Trust and Governance in AI

Building and Testing AI Agents

Case Studies and Custom Agent Building

Business and Market Impact

Getting Started and Resources

Conclusion and Future Outlook

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