Human Resource Management, 15ed, An Indian Adaptation
ISBN: 9789363863316
500 pages
PRICE CHANGE W.E.F. 15APR'25 (Old Price Rs.999)
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Description
Human Resource Management, 15th edition, offers a focused, systematic, and practical approach to HRM. With an engaging narrative style, it guides students through essential topics including HR functions, employee relations, talent acquisition, training, health and safety, performance management, legal considerations, and the impacts of COVID-19 on employment. The book also covers compliance for startups and digital enterprises, offering practical insights for modern HR practices, and includes examples and activities on current HR issues, making it ideal for undergraduate courses.
This Indian adaptation includes comprehensive coverage of Indian labor laws, key nondiscriminatory acts, pregnancy leave and maternity laws, employability trends, performance appraisal trends, and major safety legislation. Additionally, it features case applications addressing unique HR challenges in India and provides insights into recent wage structure trends, including CXO salaries.
to the Adapted Edition v About the Authors vii Preface to the US Edition ix Acknowledgments xv Part 1 Understanding HRM 1 The Dynamic Environment of HR 1 Introduction, 2 Globalization, 3 Global Businesses, 3 Cultural Environments, 3 Technology, 4 Working with Technology, 4 Hot Tech Topic: Artificial HR?, 5 Technology and HR, 6 Ethical Issues in HR: Invasion of Privacy?, 8 Legal Compliance, 9 Workforce Composition Trends, 11 Workforce Age, 12 More Demographic Shifts, 12 Skilled Labor Shortages, 12 Diversity Topics: Coca- Cola Global Diversity and Inclusion Mission, 13 Diversity and Inclusion, 13 Diversity and Work–Life Balance, 14 Labor Costs, 14 Downsizing, 14 Diversity Topics: Glass Ceiling Still a Barrier for Women Globally, 15 Contingent Workforce, 15 Pay and Benefits Conflicts, 16 Classification, 16 Offshoring, 17 Continuous Improvement Programs, 18 Work Process Engineering, 19 How HR Can Support Improvement Programs, 19 Employee Involvement, 19 How Organizations Involve Employees, 20 The Role of HR, 20 Other HR Challenges, 20 Economy, 20 Mergers, 21 Labor Unions, 21 Ethics, 21 Ethical Issues in HR: Guidelines for Acting Ethically, 22 Sustainability, 23 Ethical Issues in HR: Everyday Ethics, 24 Indian Labor Laws, 24 Historical Context, 24 Key Labor Legislations, 24 Recent Reforms, 25 Challenges and Criticisms, 25 Conclusion, 25 Summary, 26 Key Terms, 27 HR Workshop, 27 Case Activities, 29 Notes, 31 2 Functions and Strategy 34 Introduction, 35 Evolution of Management, 35 Functions of Management, 37 Planning, 37 Organizing, 37 Leading, 37 Controlling, 37 The Role of HR in the Strategic Management Process, 38 Strategic Analysis, 39 Strategy Formulation, 41 Strategy Implementation, 43 Evaluating Results, 44 HR Functions, 45 Staffing Function, 46 Training and Development Function, 47 Motivation Function, 48 Maintenance Function, 49 Structure of the HR Department, 49 Employment, 50 Training and Development, 50 Compensation and Benefits, 50 Employee Relations, 51 Talent Management, 51 Tips for Success: HR Certification, 53 Is a Career in HR for You?, 53 HR Trends and Opportunities, 54 People Analytics, 54 Outsourcing HR Functions, 55 Professional Employer Organizations, 55 Shared Services, 56 HR in a Small Business, 56 HR in a Global Environment, 57 Summary, 57 Key Terms, 59 HR Workshop, 59 Case Activities, 60 Notes, 62 3 Human Resource Planning and Job Analysis 64 Introduction, 65 Tips for Success: Where the Jobs Are, 65 Linking Human Resource Planning to Organizational Strategy, 66 Assessing Current Human Resources, 66 Hot Tech Topic: AI in Job Analysis, 67 Succession Planning, 67 Determining the Demand for Labor, 67 Examining the Internal Labor Supply, 68 Ethical Issues in HR: Shades of Green, 69 Where Will New Workers Come From?, 70 Matching Labor Demand and Supply, 70 The Job Analysis Process, 71 Step by Step, 71 Sources of Information, Structured Job Analysis Techniques, 73 Real HR Encounters: Understanding All the Hats in Your Organization, 74 Job Descriptions, 76 What Job Descriptions Include, 77 Maintaining Job Descriptions, 78 Job Evaluation, 78 Job Design Creates Better Jobs, 79 Job Enlargement, 79 Job Enrichment, 80 Flexible Work Schedules, 81 Compressed Schedules, 81 Flex Time, 82 Job Sharing, 82 Remote Work, 82 Contemporary Connection: What’s the Difference?, 83 Job Design and Teams, 84 Summary, 84 Key Terms, 85 HR Workshop, 85 Case Activities, 87 Notes, 89 Part 2 Legal and Ethical Context of HRM 4 Equal Employment Opportunity 90 Introduction, 91 The Importance of the Civil Rights Act of 1964, 91 Race and Color Discrimination, 92 Religious Discrimination, 92 National Origin Discrimination, 92 Sex-Based Discrimination, 93 Real HR Encounters: “Just tell us, and we’ll stop.”, 94 Retaliation, 95 Exceptions That Are Permitted, 95 The Civil Rights Act of 1991, 96 Laws Affecting Discriminatory Practices, 97 Equal Employment Opportunity Act (EEOA), 97 Relevant Executive Orders, 98 Age Discrimination in Employment Act, Equal Pay Act, 99 Pregnancy Discrimination, 100 The Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008, 101 The Family and Medical Leave Act of 1993 (FMLA), 102 Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA), 103 Genetic Information Nondiscrimination Act (GINA), 105 Key Nondiscriminatory Acts in India 105 Pregnancy Leave and Maternity Laws in India 106 Selected Relevant U.S. Supreme Court Cases, 108 Griggs v. Duke Power, 108 Albemarle Paper Company v. Moody, 108 Bakke v. University of California at Davis Medical School, 108 Ricci v. DeStefano, 109 Bostock v. Clayton Co., 109 Preventing Discriminatory Practices, 110 Uniform Guidelines on Employee Selection Procedures, 110 Determining Potential Discriminatory Practices, 110 Hot Tech Topic: Can AI Make Discriminatory Decisions?, 113 Enforcing Equal Opportunity Employment, 114 The Role of the EEOC, 114 Contemporary Connection: Mediation Works, 115 Office of Federal Contract Compliance Program (OFCCP), 115 Sexual Harassment, 116 Two Types of Sexual Harassment, 116 Contemporary Connection: EEOC Reaches Out to Young Workers, 118 Protecting Employees from Sexual Harassment, 119 Current Issues in Equal Employment, 120 Systemic Racism in the Workplace, 120 Comparable Worth and Equal Pay Issues, 120 Ethical Issues in HR: How Bad Does It Have to Be?, 121 Sexual Orientation, 122 English-Only Laws and Policies, 122 Appearance and Weight Discrimination, 123 Equal Employment Protection in a Global Environment, 123 China, 124 Canada, 125 Australia, 126 European Union, 126 Summary, 127 Key Terms, 129 HR Workshop, 129 Case Activities, 131 Notes, 132 5 Employee Relations 137 Introduction, 138 Employee Records and Related Laws, 138 Employee Records, 138 The Privacy Act of 1974, 139 The Fair Credit Reporting Act, 140 The Drug-Free Workplace Act, 140 The Polygraph Protection Act, 141 The Worker Adjustment and Retraining Notification Act, 141 Hot Tech Topic: Biometric Data, 142 Social Media Use, 143 Employee Rights, 143 Social Media Policies, 144 Contemporary Connection: They’re Using It on Their Phones Anyway . . ., 144 Current Issues Regarding Employee Rights, 144 Drug Testing, 145 Honesty and Integrity Tests, 146 Contemporary Connection: Pandemics, Catastrophes, and Employee Relations, 146 Whistle-Blowing, 147 Workplace Romance, 147 Off-Duty Behavior, 147 Workplace Monitoring, 148 Why Employers Monitor, 148 Things to Consider, 149 Monitoring Policies, 149 The Employment-at-Will Doctrine, 150 Exceptions to the Doctrine: Wrongful Discharge, 150 Real HR Encounters: Employee Rights and Discipline, 152 Discipline and Employee Rights, 152 What Is Discipline?, 152 Ethical Issue: If It Isn’t Harassment, What Is It?, 153 Factors to Consider When Disciplining, 153 Disciplinary Guidelines, 154 The Hot-Stove Rule, 155 Progressive Discipline, 155 Tips for Success: Scary Employees, 160 Dismissing or Firing Employees, the Final Option, 160 Employee Relations in a Global Environment, 162 Summary, 162 Key Terms, 163 HR Workshop, 164 Case Activities, 165 Notes, 166 Part 3 Talent Acquisition 6 Recruiting 169 Introduction, 170 Effective Recruiting, 170 Employment Branding, 170 Recruiting Challenges, 171 Supply of Applicants, 171 Organization Image, 171 Diversity Topics: Best Practices for Recruiting a Diverse Workforce, 172 Job Attractiveness, 172 Internal Organizational Policies, 173 Recruiting Costs, 173 Inadequate Technology, 173 Diversity Topics: Job Advertisements and EEO (Beer is probably NOT OK), 174 Internal Recruiting Sources, 175 Employee Referrals and Recommendations, 176 Tips for Success: Writing Job Postings that Get Results, 176 External Recruiting Sources, 177 Advertisements, 177 Employment Agencies, 177 Executive Search Firms, 178 Schools, Colleges, and Universities, 178 Career Fairs, 179 Professional Organizations and Veterans’ Groups, 180 Unsolicited Applicants, 180 Passive Candidates, 180 Online Recruiting, Employer Websites, 181 Job Boards, 181 Social Media, 182 Specialized Job Boards, 182 Which Source to Use?, 182 Recruitment Alternatives, 183 Temporary Help Services, 183 Employee Leasing, 183 Independent Contractors, 184 Tips for Success: Are You Recruiting Material?, 184 Recruiting: A Global Perspective, 185 Your Own Job Search, 186 Cover Letters, 186 Tips for Success: Breaking into HR, 187 Preparing Your Résumé, 187 Making Social Media Work for You, 188 Summary, 189 Key Terms, 190 HR Workshop, 190 Case Activities, 192 Notes, 193 7 Foundations of Selection 195 Introduction, 195 Application Forms, 197 Legal Issues, 197 Real HR Encounters: “Why Did You Ask That?”, 198 Weighted Application Forms and Biodata, 198 Diversity Topics: Questions to Avoid, 199 Online Applications, 200 Screening Applicants, 200 Hot Tech Topic: AI and Adverse Impact, 201 Preemployment Testing, 202 Work Sampling and Performance Simulation Tests, 202 Behavioral and Personality Tests, 202 Assessment Centers, 202 Global Differences in Testing, 203 Interviewing Applicants, 203 Interview Formats, 203 Real HR Encounters: Involving Employees in the Selection Process, 204 What Interviewers Need to Know, 205 Tips for Success: Preparing Interview Questions, 207 Preventing Perceptual Errors, 207 Impression Management, 207 Interviewer Bias, 208 Realistic Job Previews, 208 Background Investigations, Medical and Physical Exams, 209 What to Look For, 209 Real HR Encounters: Checking References, 211 Medical/Physical Examination, 211 Reliability and Validity in Testing, 212 Reliability, 212 Validity, 213 Validity Analysis, 214 Cut Scores and Their Impact on Hiring, 215 The Employment Offer, 216 Increasing Acceptance Rates, 217 Selection from a Global Perspective, 217 Final Thoughts: Excelling at the Interview, 217 Summary, 219 Key Terms, 220 HR Workshop, 220 Case Activities, 222 Notes, 224 Part 4 Training and Development 8 Onboarding, Training, and Developing Employees 226 Introduction, 227 Onboarding, 227 Onboarding Design, 228 Tips for Success: Why Is Socialization Important?, 230 Learning Culture through Socialization, 230 Prearrival, 230 Encounter, 231 Metamorphosis, 231 Tips for Success: Orientation Checklist, 231 New Employee Orientation, 232 The CEO’s Role in Orientation, It’s All in Here: The Employee Handbook, 232 Important Topics, 233 Diversity Topics: Training, Development, and EEO, 233 Designing Employee Training, 234 Analyze, 234 Design, 234 Develop, 235 Implement, 235 Tips for Success: Becoming a Trainer, 235 Evaluation, 237 Training Methods, 237 On-the- Job Training (OJT), 237 Job Rotation, 237 Apprenticeships, 237 Internships, 238 Classroom Lectures, 238 E-Learning, 238 Simulations, 238 Evaluating Training Effectiveness, 239 Kirkpatrick’s Model, 239 Performance-Based Evaluation, 240 Contemporary Connection: Training Expenditures, 240 Employee Development, 241 Employee Development Methods, 241 Organization Development, 242 The Change Process, 243 OD Methods, 244 The Learning Organization, 247 International Training and Development Issues, 247 Cross-Cultural Training, 247 Development, 248 Summary, 249 Key Terms, 250 HR Workshop, 250 Case Activities, 251 Notes, 253 9 Managing Careers 255 Introduction, 256 Career Development, 256 Career Development and Talent Management, 257 Source of Internal Talent, 2 Improved Recruiting and Retention, 258 Enhanced Diversity, 258 Strong Cultures, 258 Managers and Career Development, 259 Communicate Talent Management Strategy, 259 Reduce Time Pressures, 259 Eliminate Conflicting Goals, 259 Management Training, 259 Career Development and the Employee, 260 Traditional Career Stages, 261 Exploration, 261 Establishment, 261 Mid-Career,262 Late Career, 262 Contemporary Connection: Winners and Losers, 263 Personality Style and Career Fit, 263 Holland Vocational Preferences, 263 The Schein Anchors, 265 The Myers-Briggs Typologies, 265 Taking Responsibility for Building Your Career, 267 Key Employability Trends and Statistics in India, 268 Summary, 269 Key Terms, 270 HR Workshop, 270 Case Activities, 271 Notes, 273 10 Performance Management 274 Introduction, 275 Purposes of Performance Management Systems, 275 Goal Setting and Feedback, 276 Motivation and Development, 276 Documentation, 276 Hot Tech Topic: Appraisal by Bot, 277 The Appraisal Process, 277 Establish Performance Standards, 277 Communicate Expectations, 278 Measure Actual Performance, 278 Compare Actual Performance with Standards, 279 Discuss the Appraisal with the Employee, 279 Contemporary Connection: The Feedback Fix, 279 Initiate Corrective Action if Necessary, 280 Evaluating Performance with Absolute Standards, 280 Critical Incident Appraisal, 280 Checklist Appraisal, 281 Graphic Rating Scale Appraisal, 281 Forced-Choice Appraisal, 282 Behaviorally Anchored Rating Scale (BARS), 283 Evaluating Performance with Relative Standards, 284 Group-Order Ranking, 284 Individual Ranking, 284 Paired Comparison, 284 Management by Objectives, 285 Common Elements in MBO Programs, 285 Does MBO Work?, 286 Factors That Can Distort Appraisals, 286 Leniency Error, 287 Halo Error, 288 Similarity Error, 289 Low-Appraiser Motivation, 289 Central Tendency, 288 Inflationary Pressures, 289 Inappropriate Substitutes for Performance, 289 Attribution Theory, 289 Creating More Effective Performance Management Systems, 290 Use Behavior-Based Measures, 290 Contemporary Connection: The “Anywhere” Performance Appraisal, 291 Provide Ongoing Feedback, 291 Use Multiple Raters, 291 Rate Selectively, 293 Train Appraisers, 293 The Performance Appraisal Meeting, 294 International Performance Appraisal, 296 Who Performs the Evaluation?, 296 Tips for Success: Performance Metrics in China, 297 Performance Appraisal Trends and Employability Insights, 298 Summary, 300 Key Terms, 301 HR Workshop, 301 Case Activities, 303 Notes, 306 11 Establishing Rewards and Pay Plans 308 Introduction, 309 Rewarding Employees, 309 Intrinsic versus Extrinsic Rewards, 310 Financial versus Nonfinancial Rewards, 310 Ethical Issues in HR: Taking Care of the Employees Who Take Care of the Guests, 311 Performance-Based versus Membership-Based Rewards, 312 Regulation of Compensation, 312 Fair Labor Standards Act (FLSA), 313 Contemporary Connection: The Minimum Wage Debate, 316 Other Federal Employment Laws, 317 Ethical Issues in HR: Pay Secrecy, 318 External Factors Affecting Compensation, 319 Geographic Differences, 319 Labor Supply, 319 Competition, 319 Cost of Living, 320 Collective Bargaining, 320 Compensation Administration, 320 Job Evaluation, 321 Establishing the Pay Structure, 322 Types of Compensation, 325 Base Pay, 325 Premium Pay, 326 Variable Pay for Individuals, 327 Variable Pay for Groups, 329 Organization-Wide Incentives, 329 Executive Compensation Programs, 330 Salaries of Top Managers, 331 CXO Salaries in India 331 Executive Perquisites, 332 International Compensation, 333 Base Pay, 333 Differentials, 333 Incentives, 334 Contemporary Connection: Compensation in a Global Environment, 334 Assistance Programs, 335 Summary, 335 Key Terms, 336 HR Workshop, 336 Case Activities, 338 Notes, 340 12 Employee Benefits 343 Introduction, 344 Effective Use of Benefits, 344 Strategic Value of Benefits, 344 Benefit Planning, 345 Communicating Benefits to Employees, 346 Real HR Encounters: Knowledge Is Power—Educating Employees through the OE Process, 347 Enrolling Employees in Benefits, 347 Legally Required Benefits, 348 Social Security, 349 Unemployment Compensation, 349 Workers’ Compensation Insurance, 350 Family and Medical Leave Act (FMLA), 351 Health Insurance Continuation, 351 Real HR Encounters: Abusing Worker’s Compensation, 351 The HIPAA Requirement, 352 Patient Protection and Affordable Care Act, 352 Voluntary Benefits, 353 Health Insurance, 353 Disability Insurance, 357 Group Term Life Insurance, 358 Other Popular Benefits, 358 Offering Choices to Employees, 360 Real HR Encounters: Whiteboard Puts a Face on the Cost of Health Insurance, 360 Retirement Benefits, 360 Employee Retirement Income Security Act (ERISA), 361 Defined Benefit Plans, 362 Defined Contribution Plans, 362 Ethical Issues in HR: Pensions in Peril, 362 Contemporary Connection: Leaving It Up to You: Paid Time Off (PTO) Leave, 364 Leave Benefits, Paid Time Off (PTO), 365 Vacation and Holiday Leave, 365 Ethical Issues in HR: Making Sick Leave a Required Benefit?, 366 Sick Leave, 367 Benefits in a Global Environment, 367 Summary, 367 Key Terms, 368 HR Workshop, 369 Case Activities, 370 Notes, 371 Part 6 Safety and Labor Relations 13 Managing Health and Safety Risks 374 Introduction, 375 Legal Obligations for Workplace Safety and Health, 375 OSHA, 376 OSHA Standards, 376 Contemporary Connection: The Ugly Truth, 378 OSHA Record-Keeping Requirements, 379 Diversity Topics: Safety Equality, 381 OSHA Inspection and Enforcement, 382 Inspection Priorities, 382 Inspection Process, 382 Ethical Issues in HR: The High Cost of Ignoring Whistleblowers, 385 OSHA Penalties, 385 Contemporary Connection: OSHA’s Top Ten Violations, 386 Creating Safer Workplaces, 387 OSHA Services, 387 Management Commitment and Employee Involvement, 388 Worksite Analysis, 388 Hazard Prevention and Control, 389 Training for Employees, Supervisors, and Managers, 389 Real HR Encounters: Safety Is Everyone’s Responsibility, 390 Health and Safety Issues, 390 Pandemics, 390 Distracted Driving, 391 Workplace Violence, 391 Opioid Abuse, 392 Bullying, 393 Indoor Air Quality, 394 Smoke-Free Environments, 394 Marijuana, 394 Hot Tech Topic: AI Safety Applications, 395 Musculoskeletal Disorders, 395 Stress, 396 Common Causes of Stress, 396 Personal Factors, 397 Reducing Stress, 397 International Safety and Health, 398 International Health Issues, 398 International Safety Issues, 399 Major Safety Legislations in India 399 Summary, 400 Key Terms, 401 HR Workshop, 402 Case Activities, 403 Notes, 404 14 Understanding Labor Relations and Collective Bargaining 407 Introduction, 408 Why Employees Join Unions, 408 Higher Wages and Benefits, 409 Greater Job Security, 409 Influence Over Work Rules, 409 Compulsory Membership, 409 Dissatisfaction with Management, 411 Laws That Created the Legal Framework for Unions, 411 The Wagner Act, 411 Contemporary Connection: The Answer Is Blowing in the Political Winds, 412 The Taft–Hartley Act, 413 Diversity Topics: Un
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