Organizational Behavior, 13ed (An Indian Adaptation)

PART 1 Organizational Behavior Today

1 Introducing Organizational Behavior

Introducing Organizational Behavior

What Is Organizational Behavior?

Importance of Organizational Behavior

Organizational Behavior as a Science

Intuition and Conjunctures versus Science of Organizational Behavior

Scienti?c Foundations of Organizational Behavior

Abstractness in Organizational Behavior

Learning about Organizational Behavior

The Context of Organizational Behavior

Disciplines that Contribute to Organizational Behavior

Organizations and the External Environment

The Internal Environment of Organizations

Diversity and Multiculturalism in Organizations

Management and Organizational Behavior

Effective Managers

The Management Process 

Essential Managerial Skills 

Ethical Management

Leadership and Organizational Behavior

The Leadership Process

Effective Leaders

Effective Followers

 ■Bringing OB to LIFE

BUILDING SKILLS TO SUCCEED IN A COLLABORATION ECONOMY

 ■Worth Considering . . . or Best Avoided?

TROUBLE BALANCING WORK AND HOME? HOME WORKING MAY BE THE ANSWER

 ■Checking Ethics in OB

IS MANAGEMENT A PROFESSION?

 ■Finding the Leader in You

MICHELLE GREENFIELD LEADS WITH A SUSTAINABILITY VISION

 ■OB in Popular Culture

MORAL MANAGEMENT AND JOHN Q

 ■Research Insight

WOMEN MIGHT MAKE BETTER LEADERS

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 1

Steps to Further Learning 1

 

PART 2 Individual Behavior and Performance

2 Diversity, Personality, and Values

Individual Differences and Diversity

Sources of Diversity

Self-Concept, Self-Awareness, and Awareness of Others

Valuing or Not Valuing Diversity

Diversity Issues in the Workplace

Diversity and Social Identity

Handling Unconventional Diversity

Personality

Big Five Personality Traits

Social Traits

Personal Conception Traits

Personality and Stress

Type A Orientation and Stress

Work and Life Stressors

Outcomes of Stress

Approaches to Managing Stress

Values

Sources of Values

Personal Values

Cultural Values

Social and Familial Values

 ■Bringing OB to LIFE

TAKING STEPS TO CURB BIAS IN PERFORMANCE ASSESSMENT

 ■Worth Considering . . . or Best Avoided?

GENDER DIVERSITY BY FIAT

 ■Checking Ethics in OB

PERSONALITY TESTING

 ■Finding the Leader in you

STEPHEN HAWKING INSPIRES AND SOARS DESPITE DISABILITY

 ■OB in Popular Culture

AMBITION AND THE SOCIAL NETWORK

 ■Research Insight

TWIN STUDIES: NATURE OR NURTURE?

¦ Featured Case Study

BALANCING DIVERSITY AND PERFORMANCE IN XOMATO

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 2

Steps to Further Learning 2

 

3 Perception, Attribution, and Learning

The Perception Process

Factors In?uencing Perception

Information Processing and the Perception Process

Perception, Impression Management, and Social Media

Common Perceptual Distortions

Stereotypes

Halo Effects

Selective Perception

Projection

Contrast Effects

Self-Ful?lling Prophecies

Perception, Attribution, and Social Learning

Importance of Attributions

Attribution Errors

Attribution and Social Learning

Learning by Reinforcement

Classical Conditioning

Operant Conditioning and the Law of Effect

Positive Reinforcement

Negative Reinforcement

Punishment

Extinction

Reinforcement Pros and Cons

Perception Management in Organizations

Parochialism

Ethnocentrism

Isomorphism

 ■Bringing OB to LIFE

RAISING EXPECTATIONS AND GETTING BETTER FEEDBACK

 ■Worth Considering . . . or Best Avoided?

SHOULD CSR BE MANDATED?

 ■Checking Ethics in OB

WORKERS REPORT VIEWS ON ETHICAL WORKPLACE CONDUCT

 ■Finding the Leader in You

RICHARD BRANSON LEADS WITH PERSONALITY AND POSITIVE REINFORCEMENT

 ■OB in Popular Culture

POSITIVE REINFORCEMENT AND BIG BANG THEORY

 ■Research Insight

INTERACTIONAL JUSTICE PERCEPTIONS AFFECT INTENT TO LEAVE

 ■Featured Case Study

ABILITY OR PERCEPTION?

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 3

Steps to Further Learning 3

 

4 Emotions, Attitudes, and Job Satisfaction

Understanding Emotions and Moods

The Nature of Emotions

Emotional Intelligence

Types of Emotions

The Nature of Moods

How Emotions and Moods In?uence Behavior

Emotion and Mood Contagion

Emotional Labor

Emotional Empathy

Cultural Aspects of Emotions and Moods

Emotions and Moods as Affective Events

How Attitudes In?uence Behavior

What Is an Attitude?

Components of Attitudes

Attitudes and Cognitive Consistency

Attitudes and the Workplace

Job Satisfaction Trends and Issues

Components of Job Satisfaction

Job Satisfaction Trends

How Job Satisfaction In?uences Work Behavior

Cyclical Relationship Between Job Satisfaction and Job Performance

 ■Bringing OB to LIFE

PAYING A HIGH PRICE FOR INCIVILITY AT WORK

 ■Worth Considering . . . or Best Avoided?

GOT A YOGA MAT? MEDITATION CAN BE GOOD FOR YOU AND YOUR JOB

 ■Checking Ethics in OB

THE DOWNSIDE OF FACEBOOK FOLLIES

 ■Finding the Leader in You

DON THOMPSON LETS EMOTIONS AND LISTENING TAKE THE LEAD

 ■OB in Popular Culture

MOODS AND CRASH

 ■Research Insight

JOB SATISFACTION SPILLOVER HAS IMPACT ON FAMILY LIVES

¦ Featured Case Study

PROFITS OR SATISFACTION?

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 4

Steps to Further Learning 4

 

5 Motivation

What Is Motivation?

Motivation De?ned

Motivation Theories

Motivation and Human Needs 

Hierarchy of Needs Theory 

ERG Theory

Acquired Needs Theory

Two-Factor Theory

Self-Determination Theory

Emotional Drives or Needs Model

Motivation and Equity

Equity and Social Comparisons

Equity Theory Predictions and Findings

Equity and Organizational Justice

Motivation and Expectancy

Expectancy Terms and Concepts

Expectancy Theory Predictions

Expectancy Theory Implications and Research

Motivation and Goals

Motivational Properties of Goals

Goal-Setting Guidelines

Goal Setting and the Management Process

 ■Bringing OB to LIFE

HITTING THE SNOOZE BUTTON TO IMPROVE PERFORMANCE

 ■Worth Considering . . . or Best Avoided?

HIRING HOURLY WORKERS? PAYING MORE THAN THE MINIMUM MAY BE THE

BEST CHOICE

 ■Checking Ethics in OB

INFORMATION GOLDMINE CREATES A DILEMMA

 ■Finding the Leader in You

LORRAINE MONROE TURNS LEADERSHIP VISION INTO INSPIRATION

 ■OB in Popular Culture

EQUITY THEORY AND ALLY BANK

 ■Research Insight

CONSCIOUS AND SUBCONSCIOUS GOALS HAVE MOTIVATIONAL IMPACT

 ■Featured Case Study

HOW GOOD IS MEERA?

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 5

Steps to Further Learning 5

 

6 Motivation and Performance

Motivation, Rewards, and Performance

Employee Value Proposition and Fit

Integrated Model of Motivation

Intrinsic and Extrinsic Rewards

Pay for Performance

Motivation and Performance Management

Performance Management Process

Performance Measurement Approaches and Errors

Performance Assessment Methods

Motivation and Job Design

Scienti?c Management

Job Enlargement and Job Rotation

Job Enrichment

Job Characteristics Model

Alternative Work Schedules

Compressed Workweeks

Flexible Working Hours

Working from Home

Job Sharing

Telecommuting

Part-Time Work

Contractual and Contingent Work Force

 ■Bringing OB to LIFE

PAYING OR NOT PAYING FOR KIDS’ GRADES

 ■Worth Considering . . . or Best Avoided?

WANT VACATION? NO PROBLEM, TAKE AS MUCH AS YOU WANT

 ■Checking Ethics in OB

SNIFFLING AT WORK TAKES ITS TOLL

 ■Finding the Leader in You

THE PHILOSOPHY OF EMPLOYEE FIRST

 ■OB in Popular Culture

SELF-MANAGEMENT AND SLUMDOG MILLIONAIRE

 ■Research Insight

RACIAL BIAS MAY EXIST IN SUPERVISOR RATINGS OF WORKERS

¦ Featured Case Study

ISSUES WITH JOB DESIGN

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 6

Steps to Further Learning 6

 

PART 3 Teams and Teamwork

7 The Nature of Teams

Teams in Organizations

Teams and Teamwork

What Teams Do

Organizations as Networks of Teams

Cross-Functional and Problem-Solving Teams

Self-Managing Teams

Virtual Teams

Team Effectiveness

Criteria of an Effective Team

Synergy and Team Bene?ts

Social Facilitation

Social Loa?ng and Team Problems

Stages of Team Development

Forming Stage

Storming Stage

Norming Stage

Performing Stage

Adjourning Stage

Input Foundations for Teamwork

Team Resources and Setting

Team Task

Team Size

Team Composition

Team Personality Assessment

Membership Diversity and Team Performance

 ■Bringing OB to LIFE

REMOVING THE HEADPHONES TO SHOW TEAM SPIRIT

 ■Worth Considering . . . or Best Avoided?

SOFTWARE MAKES ONLINE MEETINGS EASY. IS IT TIME TO KILL FACE-TO-FACE SIT-DOWNS?

 ■Checking Ethics in OB

CHEAT NOW . . . CHEAT LATER

 ■Finding the Leader in You

CREATING A SUCCESSFUL SPORTS FRANCHISE

 ■OB in Popular Culture

SOCIAL LOAFING AND SURVIVOR

 ■Research Insight

MEMBERSHIP, INTERACTIONS, AND EVALUATION INFLUENCE SOCIAL LOAFING IN GROUPS

 ■Featured Case Study

WHOM SHOULD WE HIRE?

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 7

Steps to Further Learning 7

 

8 Teamwork and Team Performance

High-Performance Teams

Characteristics of High-Performance Teams

The Team-Building Process

Team-Building Alternatives

Improving Team Processes

Entry of New Members

Roles and Role Dynamics

Task and Maintenance Leadership

Team Norms

Team Cohesiveness

Inter-Team Dynamics

Improving Team Communications

Interaction Patterns and Communication Networks

Proxemics and Use of Space

Communication Technologies

Improving Team Decisions

Ways Teams Make Decisions

Assets and Liabilities of Team Decisions

Groupthink Symptoms and Remedies

Team Decision Techniques

 ■Bringing OB to LIFE

WELCOMING THE ELEPHANT TO THE CONFERENCE ROOM

 ■Worth Considering . . . or Best Avoided?

TEAMMATES MAY KNOW YOU BEST. SHOULD THEY PAY YOU AS WELL?

 ■Checking Ethics in OB

SOCIAL LOAFING MAY BE CLOSER THAN YOU THINK

 ■Finding the Leader in You

CREATING A GRASSROOTS NETWORK FOR INNOVATION

 ■OB in Popular Culture

GROUPTHINK AND MADAGASCAR

 ■Research Insight

DEMOGRAPHIC FAULTLINES POSE IMPLICATIONS FOR LEADING TEAMS IN ORGANIZATIONS

 ■Featured Case Study

RAMESH'S DILEMMA

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 8

Steps to Further Learning 8

 

9 Decision Making and Creativity

The Decision-Making Process

Steps in the Decision-Making Process

The Decision to Decide

Ethical Reasoning and Decision Making

Alternative Decision Environments

Decisions with Extreme Consequences

Decision-Making Models

Classical Decision Model

Behavioral Decision Model

Systematic and Intuitive Thinking

Decision-Making Traps and Issues

Judgmental Heuristics

Decision Biases

Knowing When to Quit

Knowing Who to Involve

Ethics and Morality

Creativity in Decision Making

Personal Creativity Drivers

Team Creativity Drivers

Creativity and Innovation

 ■Bringing OB to LIFE

GETTING REAL TO MAKE THE RIGHT JOB CHOICE

 ■Worth Considering . . . or Best Avoided?

NEED A BREAK? SOME WORKERS ARE SWAPPING CASH FOR TIME

 ■Checking Ethics in OB

LIFE AND DEATH AT AN OUTSOURCING FACTORY

 ■Finding the Leader in You

ARIANNA RUSSELL LEADS WITH INTUITION AT THE BODACIOUS BANDIT

 ■OB in Popular Culture

INTUITION AND US AIRWAYS FLIGHT 1549

 ■Research Insight

ANALYTICAL AND INTUITIVE DECISIONS: WHEN TO TRUST YOUR GUT

 ■Featured Case Study

NIVEDITA'S DILEMMA

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 9

Steps to Further Learning 9

 

10 Conflict and Negotiation

Con?ict in Organizations

Types of Con?ict

Levels of Con?ict

Functional and Dysfunctional Con?ict

Culture and Con?ict

Con?ict Management

Stages of Con?ict

Hierarchical Causes of Con?ict

Contextual Causes of Con?ict

Indirect Con?ict Management Strategies

Direct Con?ict Management Strategies

Negotiation

Organizational Settings for Negotiation

Negotiation Goals and Outcomes

Ethical Aspects of Negotiation

Negotiation Strategies

Approaches to Distributive Negotiation

How to Gain Integrative Agreements

Common Negotiation Pitfalls

Third-Party Roles in Negotiation

Conflict and Negotiation: Two Complementary Processes

 ■Bringing OB to LIFE

KEEPING IT ALL TOGETHER WHEN MOM’S THE BREADWINNER

 ■Worth Considering . . . or Best Avoided?

LABOR AND MANAGEMENT SIDES DISAGREE. IS A STRIKE THE ANSWER?

 ■Checking Ethics in OB

BLOGGING CAN BE FUN, BUT BLOGGERS BEWARE

 ■Finding the Leader in You

ALAN MULALLY LEADS BY TRANSFORMING AN EXECUTIVE TEAM

 ■OB in Popular Culture

CONFLICT AND THE DEVIL WEARS PRADA

 ■Research Insight

WORDS AFFECT OUTCOMES IN ONLINE DISPUTE RESOLUTION

¦ Featured Case Study

CAN WE NEGOTIATE?

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 10

Steps to Further Learning 10

 

PART 4 In?uence Processes and Leadership

11 Communication

The Nature of Communication

Importance of Communication

The Communication Process

Nonverbal Communication

Communication Barriers

Interpersonal Barriers

Physical Barriers

Semantic Barriers

Cultural Barriers

Communication in Organizational Contexts

Communication Channels

Modern Communication Technologies

Communication Flows

Voice and Silence

Communication in Relational Contexts

Relationship Development

Relationship Maintenance

Supportive Communication Principles

Active Listening

Developmental Feedback

Feedback Giving

Feedback Seeking

Feedback Orientation

 ■Bringing OB to LIFE

REMOVING DOUBTS BY EMBRACING OPEN INFORMATION

 ■Worth Considering . . . or Best Avoided?

EVERYONE ON THE TEAM SEEMS REALLY HAPPY. IS IT TIME TO CREATE SOME

DISHARMONY?

 ■Checking Ethics in OB

PRIVACY IN THE AGE OF SOCIAL NETWORKING

 ■Finding the Leader in You

IDEO SELECTS FOR COLLABORATIVE LEADERS

 ■OB in Popular Culture

CROSS-CULTURAL COMMUNICATION AND THE AMAZING RACE

 ■Research Insight

LEADERSHIP BEHAVIOR AND EMPLOYEE VOICE: IS THE DOOR REALLY OPEN?

¦ Featured Case Study

IS THE PROBLEM WITH WHATSAPP OR WITH ME?

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 11

Steps to Further Learning 11

 

12 Power, Justice, and Politics

Understanding Power

What Is Power and Why Is It Important?

Power and Dependence

The Problem of Powerlessness

Power as an Expanding Pie

Sources of Power and In?uence

Position Power

Personal Power

Information Power

Connection Power

Responses to Power and In?uence

Conformity

Resistance

How Power Corrupts

Understanding Organizational Politics

Why Do We Have Organizational Politics?

The Role of Self-Interest

Political Climates

Navigating the Political Landscape

Building Power Bases

Developing Political Skills

Networking

Theory of Organizational Justice

Justice, Power, and Politics

 ■Bringing OB to LIFE

FLIRTING AND CHATTING UP FOR SUCCESS

 ■Worth Considering . . . or Best Avoided?

STRUGGLING TO GAIN INFLUENCE? TAP INTO THE SCIENCE OF PERSUADING

 ■Checking Ethics in OB

FURLOUGH OR FIRE? WEIGHING ALTERNATIVE INTERESTS

 ■Finding the Leader in You

CORRUPTIVE POWER OF CELEBRITY TURNS BLIND EYE TO PEDOPHILIA

 ■OB in Popular Culture

TOOTING ONE’S HORN IN SPANGLISH

 ■Research Insight

SOCIAL NETWORKS AND POWER IN ORGANIZATIONS

¦ Featured Case Study

BETWEEN THE DEVIL AND THE DEEP BLUE SEA

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 12

Steps to Further Learning 12

 

13 The Leadership Process

Leadership

Formal and Informal Leadership

Leadership as Social Construction

Implicit Leadership Theories

Followership

What Is Followership?

How Do Followers See Their Roles?

How Do Leaders See Follower Roles?

The Leader–Follower Relationship

Leader–Member Exchange (LMX) Theory

Social Exchange Theory

Hollander’s Idiosyncrasy Credits

Collective Leadership

Distributed Leadership

Co-Leadership

Shared Leadership

 ■Bringing OB to LIFE

BUILDING CHARISMA THROUGH POLISHED RHETORIC

 ■Worth Considering . . . or Best Avoided?

BOSSES ARE TO BE OBEYED AND MY JOB IS TO COMPLY. OR IS IT?

 ■Checking Ethics in OB

WORKERS SHARE THEIR SALARY SECRETS

 ■Finding the Leader in You

GOOGLE’S TRIUMVIRATE GIVES WAY TO NEW LEADERSHIP STRUCTURE

 ■OB in Popular Culture

LEADER IDENTITY AND FORREST GUMP

 ■Research Insight

PARTICIPATORY LEADERSHIP AND PEACE 

¦ Featured Case Study

SONI'S NEW ROLE

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 13

Steps to Further Learning 13

 

14 Leader Traits and Behavioral Styles

Leader Traits and Behaviors

Early Trait Approaches

Later Trait Approaches

Behavioral Leadership Approaches

Are Leaders Born or Made?

Contingency Theories

The Contingency Model

Findings from Contingency Theories

Fiedler’s Leader-Match

Problems with Contingency Approaches

Charismatic/Transformational Views

Charismatic Leadership

Burns’s Transforming Leadership Theory

Bass’s Transactional/Transformational Leadership Theory

Problems of “Heroic” Leadership Views

Complexity Leadership Views

Today’s Complex Environments

Complexity Leadership Theory

Challenges of Complexity Leadership Approaches

Leadership and Organizational Ambidexterity

Leadership Ethics

Shared Value View

Servant Leadership

Empowering Leadership

Ethical Leadership Theory

Leadership Assessment

 ■Bringing OB to LIFE

STAYING THIN TO GAIN A LEADERSHIP EDGE

 ■Worth Considering . . . or Best Avoided?

NEWLY PROMOTED TO MANAGER? “DO NOTHING” MAY BE YOUR KEY TO SUCCESS

 ■Checking Ethics in OB

TACKLING UNETHICAL LEADERSHIP IN THE WORKPLACE

 ■Finding the Leader in You

PATRICIA KARTER USES CORE VALUES AS HER GUIDE

 ■OB in Popular Culture

LINCOLN AND LEADERSHIP

 ■Research Insight

WHEN INDIVIDUAL DIFFERENCES MATTER MORE THAN CULTURAL DIFFERENCES

¦ Featured Case Study

WHOM TO CHOOSE?

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 14

Steps to Further Learning 14

 

PART 5 Organizational Context

15 Organizational Culture and Innovation

Organizational Culture

Functions of Organizational Culture

Subcultures and Countercultures

National Culture and Corporate Culture

Understanding Organizational Cultures

Layers of Cultural Analysis

Stories, Rites, Rituals, and Symbols

Cultural Rules and Roles

Shared Values, Meanings, and Organizational Myths

Managing Organizational Culture 

Direct Attempts to Change Values

Developing Shared Goals

Modifying Visible Aspects of Culture

Culture and Climate

Distinguishing Between Organizational Culture and Climate

Improving Organizational Climate

Innovation in Organizations

The Process of Innovation

Product and Process Innovations

Organizational Ambidexterity

Managing Tensions between Cultural Stability and Innovation

 ■Bringing OB to LIFE

RAISING THE OWNERSHIP STAKES TO BOOST INNOVATION

 ■Worth Considering . . . or Best Avoided?

IS IT TIME TO MAKE THE WORKPLACE A FUN PLACE?

 ■Checking Ethics in OB

AGE BECOMES AN ISSUE IN JOB LAYOFFS

 ■Finding the Leader in You

CHRISTINE SPECHT PUTS A SMILE ON COUSINS SUBS

 ■OB in Popular Culture

CORPORATE CULTURE AND THE FIRM

 ■Research Insight

CEO VALUES, CULTURE, AND ASPECTS OF PERFORMANCE

¦ Featured Case Study

CAN CULTURE BE CHANGED?

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 15

Steps to Further Learning 15

 

16 Organizational Structure and Design

Formal Organizational Structure

Organizations as Hierarchies

Controls as a Basic Feature

Organizing and Coordinating Work

Traditional Types of Departments

Coordination

Organizational Design

Size and the Simple Design

Technology and Organizational Design

Environment and Organizational Design

Bureaucracy and Beyond

Mechanistic Structures and the Machine Bureaucracy

Organic Structures and the Professional Bureaucracy

Hybrid Structures

Modern and Fluid Organizations

 ■Bringing OB to LIFE

FLATTENING STRUCTURES BY CROWDSOURCING PEER EVALUATIONS

 ■Worth Considering . . . or Best Avoided?

DO FLEXIBLE FACTORIES HAVE STAYING POWER?

 ■Checking Ethics in OB

FLATTENED INTO EXHAUSTION

 ■Finding the Leader in You

DENISE WILSON KEEPS STRUCTURE SIMPLE AT DESERT JET

 ■OB in Popular Culture

HIERARCHY AND RATATOUILLE

 ■Research Insight

COORDINATION IN TEMPORARY ORGANIZATIONS

¦ Featured Case Study

TRAPPED IN A MATRIX

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 16

Steps to Further Learning 16

 

17 Organizational Change Management

What is Organizational Change?

Magnitude of Organizational Change

Broad Drivers of Organizational Change

Consumer Preferences

Market Trends

Barriers to Organizational Change

Individual Level

Organizational Level

Industry Level

Planning for Deliberate Change

Developing and Implementing Strategy for Planned Change 

Strategic Planning and Organizational Transformation

Change Management Models

Lewin 3-Phase Model           

Kotter 8-Step Model

Other Change Management Models

Role of Leadership in Organizational Change

Transformational Leadership 

Model for Integrating Leadership and Employee Involvement in Change 

Organizations in VUCA Times: Change as the New Normal

Accelerating Change as a Constant in the VUCA Environment

 

¦ Bringing OB to LIFE

MODERNIZATION AT TATA STEEL

¦ Worth Considering . . . or Best Avoided?

ENSURING ALIGNMENT OF ALL TO GOALS

¦ Checking Ethics in OB

TRAINING THE REPLACEMENT

¦ Finding the Leader in You

SAVING AN ICONIC BRAND

¦ OB in Popular Culture

THE OFFICE

¦ Research Insight

LEADERSHIP AND EMPLOYEE INVOLVEMENT IN CHANGE

¦ Featured Case Study

IMPLEMENTING CHANGE

Study Guide

Key Questions and Answers

Terms to Know

Self-Test 17

Steps to Further Learning 17     

 

THE OB SKILLS WORKBOOK

Glossary

Self-Test Answers

Notes

Name Index

Organization Index

Subject Index