Managing Quality: Integrating the Supply Chain, 7ed

S. Thomas Foster, John W. Gardner

ISBN: 9789377066819

496 pages

Publication Year: 2026
For institution adoption: acadmktg@wiley.com

For more information write to us at: acadmktg@wiley.com

Description

In the newly revised seventh edition of Managing Quality: Integrating the Supply Chain, a decorated team of operations experts delivers a thorough introduction to quality management with an enduring emphasis on the importance of the supply chain for quality improvement. You'll obtain an integrated understanding of the customers, suppliers, technology, and people essential to maintaining and enhancing product quality in business.

This latest edition combines the unifying theme of the supply chain with the latest developments in critical subject areas, like Lean, Six Sigma, and service quality. Updated vignettes and references maintain the currency of the work, while new content expands its scope and increases readability and accessibility for students of operations, quality management, and business.

About the Author

Dr. Tom Foster is a department chair, professor, researcher, and consultant in the field of quality management. Among his areas of expertise are strategic quality planning, service quality, Six Sigma, government quality, and the role of technology in improving quality. Tom is the Donald L. Staheli Professor of quality and global supply chain management in the Marriott School of Management at Brigham Young University. He has also taught at Pennsylvania State University and Boise State University. He received his Ph.D. from the University of Missouri-Columbia.

Dr. John W. Gardner is an associate professor and researcher of global supply chain and operations management, with expertise in the fields of quality management, healthcare improvement, Lean and Six Sigma, process design and innovation, and networks. His focus is on driving both operational improvement and innovation. John teaches quality management as well as global supply chain and operations for both undergraduate and graduate students in the Brigham Young University Marriott School of Business. John has received awards for outstanding research and teaching and a David E. and Verla A. Sorensen fellowship. John also taught courses at The Ohio State University where he received his Ph.D. in Management Science.

Table of Contents

Book Review

Part 1 Understanding Quality Concepts

1 Differing Perspectives on Quality 2

2 Quality Theory 27

3 Global Supply Chain Quality and International Quality Standards 53

Part 2 Designing and Assuring Quality

4 Strategic Quality Planning 88

5 The Voice of the Customer 113

6 The Voice of the Market 138

7 Quality and Innovation in Product and Process Design 161

8 Designing Quality Services 189

9 Managing Supplier Quality in the Supply Chain 221

Part 3 Implementing Quality

10 The Tools of Quality 238

11 Statistically Based Quality Improvement for Variables 279

12 Statistically Based Quality Improvement for Attributes 318

13 Lean and Six Sigma Management Principles and Tools 341

Part 4 Forever Improving the Quality System

14 Managing Quality Improvement Teams and Projects 386

15 Implementing and Validating the Quality System 419

Appendix A- 1