Operations Management, 8ed (An Indian Adaptation)
ISBN: 9789363863262
672 pages
For more information write to us at: acadmktg@wiley.com
Description
In an era of unprecedented business evolution, marked by technological breakthroughs and global challenges, an Operations Management (OM) textbook emerges to equip students with the essential tools to navigate the complexities of the modern corporate environment. This textbook stands as a testament to the transformative power of global integration, AI advancements, sustainability imperatives, and the disruptive effects of the COVID-19 pandemic on traditional business practices, emphasizing the pivotal role of OM in maintaining a firm’s competitive advantage. This textbook aims to provide a foundational knowledge of OM, blending classic and modern methodologies, including IT, robotics, AI, and sustainable practices. It covers strategic and tactical decision-making and the specific challenges of service and manufacturing sectors. The book is also designed for accessibility, with relatable introductory stories and clear explanations to cater to students with varying business acumen. It progresses from strategic to tactical OM topics, with self-contained chapters for teaching flexibility and upfront background knowledge summaries.
1 Introduction to Operations Management Chapter Overview What Is Operations Management? Differences Between Manufacturing and Service Organizations Operations Management Decisions Historical Development Why OM? Historical Milestones The Industrial Revolution Scientific Management The Human Relations Movement Management Science The Computer Age Just-in-Time Total Quality Management Business Process Reengineering Flexibility Time-Based Competition Supply Chain Management Global Marketplace Sustainability and Green Operations Electronic Commerce Outsourcing and Flattening of the World Artificial Intelligence (AI), Machine Learning, and Analytics Today’s OM Environment Pandemic Effects Operations Management in Practice Within OM: How It All Fits Together OM Across the Organization The Supply Chain Link The Sustainability Link Cases: Gammatone Electronics Inc. CareConnect Animal Clinic (A) Analytics in Decision Making Internet Challenge: Demonstrating Your Knowledge of OM Summary / Key Terms / Discussion Questions / Selected Bibliography 2 Operations Strategy and Competitiveness Chapter Overview The Role of Operations Strategy The Importance of Operations Strategy Developing a Business Strategy Mission Environmental Scanning Core Competencies Putting It Together Developing an Operations Strategy Competitive Priorities The Need for Trade-Offs Order Winners and Qualifiers Translating Competitive Priorities into Production Requirements Strategic Role of Technology Types of Technologies Technology as a Tool for Competitive Advantage Productivity Measuring Productivity Interpreting Productivity Measures Productivity and Competitiveness Productivity and the Service Sector Pandemic Effects Operations Strategy Within OM: How It All Fits Together Operations Strategy Across the Organization The Supply Chain Link The Sustainability Link Solved Problems Cases: Digital Transformation and Operational Excellence at ICICI Bank BeShell Oil Company (BOC) Analytics in Decision Making Internet Challenge: Understanding Strategic Differences Summary / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography 3 Product Design and Process Selection Chapter Overview Product Design Design of Services Versus Goods The Product Design Process Idea Development Product Screening Preliminary Design and Testing Final Design Factors Impacting Product Design Design for Manufacture Product Life Cycle Concurrent Engineering Remanufacturing Process Selection Types of Processes Designing Processes Process Performance Metrics Linking Product Design and Process Selection Product Design Decisions Competitive Priorities Facility Layout Product and Service Strategy Degree of Vertical Integration Technology Decisions Information Technology Automation E-manufacturing Designing Services How Are Services Different from Manufacturing? How Are Services Classified? The Service Package Differing Service Designs Pandemic Effects Product Design and Process Selection Within OM: How It All Fits Together Product Design and Process Selection Across the Organization The Supply Chain Link The Sustainability Link Solved Problems Cases: Titan Company Limited—Excellence in Product Design Strategy CareConnect Animal Clinic (B) Analytics in Decision Making Internet Challenge: Country Comfort Furniture Summary /Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography 4 Supply Chain Management Chapter Overview Basic Supply Chains Components of a Supply Chain for a Manufacturer A Supply Chain for a Service Organization The Bullwhip Effect Issues Affecting Supply Chain Management E-commerce and Supply Chains Consumer Expectations and Competition Resulting from E-commerce Globalization Infrastructure Issues Government Regulation and E-commerce Green Supply Chain Management The Role of Purchasing Traditional Purchasing and E-purchasing Sourcing Decisions Insourcing Versus Outsourcing Decisions Developing Supplier Relationships How Many Suppliers? Developing Partnerships Supplier Management Ethics The Role of Warehouses Crossdocking Radio Frequency Identification Technology (RFID) Third-Party Service Providers Implementing Supply Chain Management Strategies for Leveraging Supply Chain Management Supply Chain Performance Metrics Pandemic Effects Supply Chain Management within OM: How It All Fits Together SCM Across the Organization The Supply Chain Link The Sustainability Link Solved Problems Cases: Car Air Fresheners Supply Chain Management Game Supply Chain Management at Rian Two Wheelers Company (RTC) Analytics in Decision Making Internet Challenge: Global Shopping Summary / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography 5 Total Quality Management Chapter Overview Defining Quality Differences Between Manufacturing and Service Organizations Cost of Quality The Evolution of Total Quality Management (TQM) Quality Gurus The Philosophy of TQM Customer Focus Continuous Improvement Employee Empowerment Use of Quality Tools Product Design Process Management Managing Supplier Quality Quality Awards and Standards The Malcolm Baldrige National Quality Award (MBNQA) The Deming Prize EFQM Excellence Award ISO 9000 Standards ISO Standards for Sustainability Reporting Why TQM Efforts Fail Pandemic Effects Total Quality Management (TQM) Within OM: How It All Fits Together TQM Across the Organization The Supply Chain Link The Sustainability Link Solved Problems Cases: Star Coast Advertising (SCA) Beta Plastics Inc. (A) Analytics in Decision Making Internet Challenge: Snyder Bakeries Summary / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography 6 Statistical Quality Control Chapter Overview What Is Statistical Quality Control? Sources of Variation: Common and Assignable Causes Descriptive Statistics The Mean The Range and Standard Deviation Distribution of Data Statistical Process Control Methods Developing Control Charts Types of Control Charts Control Charts for Variables Mean (x-Bar) Charts Range (R) Charts Using Mean and Range Charts Together Control Charts for Attributes p-Charts c-Charts Process Capability Measuring Process Capability Six Sigma Quality Acceptance Sampling Sampling Plans Operating Characteristic (OC) Curves Developing OC Curves Average Outgoing Quality Implications for Managers How Much and How Often to Inspect Where to Inspect Which Tools to Use Statistical Quality Control in Services Pandemic Effects Statistical Quality Control (SQC) Within OM: How It All Fits Together Statistical Quality Control (SQC) Across the Organization The Supply Chain Link The Sustainability Link Solved Problems Cases: The Grandview Hotel’s Journey to Operational Excellence Beta Plastics Inc. (B) Analytics in Decision Making Internet Challenge: Safe-Air Summary / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography 7 Just-in-Time and Lean Systems Chapter Overview The Philosophy of JIT Eliminate Waste A Broad View of Operations Simplicity Continuous Improvement Visibility Flexibility Elements of JIT Just-in-Time Manufacturing Total Quality Management (TQM) Respect for People Just-in-Time Manufacturing The Pull System Kanban Production Variations of Kanban Production Small Lot Sizes and Quick Setups Uniform Plant Loading Flexible Resources Facility Layout Total Quality Management Product Versus Process Quality at the Source Preventive Maintenance Work Environment Respect for People The Role of Production Employees Lifetime Employment The Role of Management Supplier Relationships Benefits of JIT Implementing JIT JIT in Services Improved Quality Uniform Facility Loading Use of Multifunction Workers Reductions in Cycle Time Pandemic Effects Minimizing Setup Times and Parallel Processing Workplace Organization JIT and Lean Systems Within OM: How It All Fits Together JIT and Lean Systems Across the Organization The Supply Chain Link The Sustainability Link Solved Problem Cases: Kazz Carpeting Acoustic Audio Systems Analytics in Decision Making Internet Challenge: Truck-Fleet Inc. Summary / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography 8 Forecasting Chapter Overview Principles of Forecasting Steps in the Forecasting Process Types of Forecasting Methods Qualitative Methods Quantitative Methods Time Series Models Forecasting Level or Horizontal Pattern Forecasting Trend Forecasting Seasonality Causal Models Linear Regression Multiple Regression Measuring Forecast Accuracy Forecast Accuracy Measures Tracking Signal Selecting the Right Forecasting Model Forecasting Software Predictive Analytics and Forecasting Combining Forecasting Collaborative Planning, Forecasting, and Replenishment (CPFR) Pandemic Effects Forecasting Within OM: How It All Fits Together Forecasting Across the Organization The Supply Chain Link The Sustainability Link Solved Problems Cases: Costa-Wear The Emergency Room (ER) at Southwest General (A) Analytics in Decision Making Internet Challenge: Online Data Access Summary / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography 9 Capacity Planning and Facility Location Chapter Overview Capacity Planning Why Is Capacity Planning Important? Measuring Capacity Capacity Considerations Making Capacity Planning Decisions Identify Capacity Requirements Develop Capacity Alternatives Evaluate Capacity Alternatives Decision Trees Location Analysis What Is Facility Location? Factors Affecting Location Decisions Globalization Making Location Decisions Procedure for Making Location Decisions Procedures for Evaluating Location Alternatives Pandemic Effects Capacity Planning and Facility Location Within OM: How It All Fits Together Capacity Planning and Facility Location Across the Organization The Supply Chain Link The Sustainability Link Solved Problems Cases: SweetCrust Bakery The Emergency Room (ER) at Southwest General (B) Analytics in Decision Making Internet Challenge: EDS Office Supplies Inc. Summary / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography 10 Facility Layout Chapter Overview What Is Layout Planning? Types of Layouts Process Layouts Product Layouts Hybrid Layouts Fixed-Position Layouts Designing Process Layouts Step 1: Gather Information Step 2: Develop a Block Plan Step 3: Develop a Detailed Layout Special Cases of Process Layout Warehouse Layouts Office Layouts Designing Product Layouts Step 1: Identify Tasks and Their Immediate Predecessors Step 2: Determine Output Rate Step 3: Determine Cycle Time Step 4: Compute the Theoretical Minimum Number of Stations Step 5: Assign Tasks to Workstations (Balance the Line) Step 6: Compute Efficiency, Idle Time, and Balance Delay Other Considerations Group Technology (Cell) Layouts Facility Layout Within OM: How It All Fits Together Facility Layout Across the Organization Pandemic Effects The Supply Chain Link The Sustainability Link Solved Problems Cases: Quickfoot Athletic Club (A) Quickfoot Athletic Club (B) Analytics in Decision Making Internet Challenge: DJ and Associates Inc. Summary / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography 11 Work System Design Chapter Overview Work System Design Job Design Job Design Machines or People? Level of Labor Specialization Eliminating Employee Boredom Team Approaches to Job Design The Alternative Workplace The Work Environment Methods Analysis Work Measurement Developing Standards Developing a Standard Work Sampling Learning Curve Theory Compensation Group Incentive Plans Incentive Plan Trends Pandemic Effects Work System Design within OM: How It All Fits Together Work System Design Across the Organization The Supply Chain Link The Sustainability Link Solved Problems Cases: The Navigator III Southwest State University Analytics in Decision Making Internet Challenge: E-Commerce Job Design Summary / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography 12 Inventory Management Chapter Overview Basic Inventory Principles How Manufacturers Use Inventory Inventory in Service Organizations Inventory Management Objectives Customer Service Cost-Efficient Operations Minimum Inventory Investment Relevant Inventory Costs ABC Inventory Classification Inventory Record Accuracy Determining Order Quantities Nonmathematical Techniques for Determining Order Quantity Mathematical Models for Determining Order Quantity The Single-Period Inventory Model Why Companies Do Not Always Use the Optimal Order Quantity How a Company Justifies Smaller Order Quantities Determining Safety Stock Levels The Periodic Review System Comparing Continuous Review Systems and Periodic Review Systems Pandemic Effects Inventory Management within OM: How It All Fits Together Inventory Management Across the Organization The Supply Chain Link The Sustainability Link Solved Problems Cases: AgroSolutions Pvt. Ltd. Kayaks!Incorporated Analytics in Decision Making Internet Challenge: Community Fundraiser Summary / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography 13 Aggregate Planning Chapter Overview Business Planning Aggregate Planning Options Demand-Based Options Capacity-Based Options Evaluating the Current Situation Aggregate Plan Strategies Level Aggregate Plan Chase Aggregate Plan Hybrid Aggregate Plan Developing the Aggregate Plan Aggregate Plans for Companies with Tangible Products Aggregate Plans for Companies with Nontangible Products Pandemic Effects Aggregate Planning within OM: How It All Fits Together Aggregate Planning Across the Organization The Supply Chain Link The Sustainability Link Solved Problems Cases: EthnicCrafts Pvt. Ltd. SMC Inc.: Kitchen Countertops Manufacturer Analytics in Decision Making Internet Challenge: Cruising Summary / Key Terms / Discussion Questions / Problems / Selected Bibliography 14 Resource Planning Chapter Overview Enterprise Resource Planning The Evolution of ERP Systems The Benefits and Costs of ERP The Benefits of ERP Systems The Costs of ERP Systems Material Planning Systems An Overview of Material Planning Systems Objectives of MRP Types of Demand The Operating Logic of MRP How MRP Works Action Notices Comparing Different Lot Size Rules Capacity Requirements Planning (CRP) Pandemic Effects Resource Planning Within OM: How It All Fits Together Resource Planning Across the Organization The Supply Chain Link The Sustainability Link Solved Problems Cases: Crystal Clear Beverages Desserts by J.B. Analytics in Decision Making Internet Challenge: The Gourmet Dinner Summary / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography 15 Scheduling Chapter Overview Basic Scheduling Concepts Scheduling High-Volume Operations Scheduling Low-Volume Operations Shop Loading Methods Developing a Schedule of Operations How Priority Rules Are Used Scheduling Performance Measures Using Different Priority Rules Sequencing Jobs Through Two Work Centers Optimized Production Technology Scheduling Bottlenecks Theory of Constraints Scheduling Issues for Service Organizations Scheduling Techniques for Service Organizations Scheduling Employees Developing a Workforce Schedule Pandemic Effects Scheduling Within OM: Putting It All Together Scheduling Across the Organization The Supply Chain Link The Sustainability Link Solved Problems Cases: Air Traffic Controller School (ATCS) Scheduling at Rainbow Fireworks Company Analytics in Decision Making Internet Challenge: Batter Up Summary / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography 16 Project Management Chapter Overview The Project Life Cycle Project Management Concepts Step 1: Describe the Project Step 2: Diagram the Network Step 3: Estimate the Project’s Completion Time Step 3(a): Deterministic Time Estimates Step 3(b): Probabilistic Time Estimates Step 4: Monitor the Project’s Progression Estimating the Probability of Completion Dates Reducing Project Completion Time Crashing Projects The Critical Chain Approach Adding Safety Time Wasting Safety Time Pandemic Effects Project Management Within OM: How It All Fits Together Project Management OM Across the Organization The Supply Chain Link The Sustainability Link Solved Problems Cases: The Administrative Office Moves Writing a Textbook Analytics in Decision Making Internet Challenge: Creating Memories Summary / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography APPENDIX A The Standard Normal Distribution APPENDIX B p-Chart ANSWERS TO ODD NUMBERED PROBLEMS COMPANY INDEX SUBJECT INDEX |