We are responsible to our customers, who rely on the quality of our products and services to meet their needs. Service must be prompt and efficient and prices should be reasonable.
We are responsible to our authors and partners, who collaborate with us to create high quality products and services, and who deserve appropriate recognition and compensation for their efforts.
We are responsible to our colleagues, whom we respect as human beings first, professionals second. We must provide a reasonable sense of security, pleasant and safe working conditions, fair compensation and benefit programs, and opportunities for professional growth.
We are responsible to our shareholders, who should realize a fair return on their investments. Investors can rely on a highly capable leadership team and an independent Board of Directors distinguished by their commitment to effective governance, ethical behavior, and integrity in all that we do.
We are responsible to the communities in which we work. These communities should benefit from our good citizenship, including our Support of educational and cultural organizations.
Wiley’s Leadership Values:
Customer Focus: Identify and understand the needs of customers
Meet and exceed customer expectations Build long-term relationships
Demonstrate honest and ethical behavior Lead by example Be accountable
Initiative & Innovation:
Have a continuous improvement mindset Encourage creativity Take responsible risks
Create and maintain effective teams Collaborate with Peers Work across organization and geographic boundaries
Results - Orientation:
Excel in execution Remain fiscally focused Be decisive & performance driven
Respect for the individual:
Treat others with respect Foster open & honest communication Coach & develop others Embrace diversity